At Geistlich Pharma Australia Pty Ltd (“Geistlich Australia”) your privacy is important to us. We are committed to ensuring that personal information and credit information we hold about you is held securely and that your privacy is protected. We collect and use personal information only to the extent permitted by law, particularly the Privacy Act 1988 (Cth) (“Privacy Act”), and the Australian Privacy Principles (as amended), which Geistlich Australia is subject to.
This policy explains how we handle personal information that we hold about you. It details the types of personal information we collect, how we may use that information and who we allow to access it. In addition to this policy we will on occasion provide you with specific privacy statements about how we use particular information that we collect from you.
Information which cannot be reasonably linked to your identity (e.g. IP address, browser information, favourite websites or the number of users of a website) does not constitute personal Information and is not regulated by the Privacy Act.
Geistlich Australia collects and stores Personal Information about its customers, suppliers and medical and allied healthcare professionals. The Personal Information collected may vary depending on your particular interaction with Geistlich Australia but will be limited to the information necessary to record and manage our interaction with you or as permitted or required by law.
If we provide you (or an entity related to you) with credit, we may also collect and hold credit information and credit eligibility information about you. Without limitation, this may include credit reports, identification information, consumer credit liability information, details of amounts payable to us and the terms of the relevant credit, and information relating to payments made, default information and payment information.
Collection of information
Geistlich Australia may collect Personal Information (including credit information and credit eligibility information) about its customers, suppliers and medical and allied healthcare professionals:
- when an order is placed for our products;
- when a customer account is opened with us;
- when a customer visit is undertaken;
- in the course of responding to enquiries;
- from adverse event reports; and
- from Geistlich Australia-sponsored programs (e.g. trade events, conferences, retail events, membership programs, competitions or promotions, expert panels and educational seminars).
Occasionally, we may also collect personal information about you from third parties. For example, we may collect personal information about you from an entity related to you or credit eligibility information about you from Credit Reporting Bodies (“CRBs”) if we provide you (or an entity related to you) with credit.
Personal Information may be collected from you in person, through websites operated by Geistlich Australia, by letter, facsimile, email or through telephone enquiries.
Personal Information that may be collected about you includes:
- your name and contact details (eg. address, email, telephone number, business and professional details (if applicable) etc.);
- the nature of your enquiry; and
- other details about you that might be relevant.
If you contact us by telephone, this information may be collected by Geistlich Australia as a recorded voice message where our staff are temporarily unavailable to answer a call and you choose to leave a voice message.
We will only collect Personal Information that you provide us and you are entirely free to decide whether or not to supply this information. However, you acknowledge and agree that if you do not provide sufficient or adequate information, Geistlich Australia may not be able to provide you with its full range of products and services or may not be able to fully assist you with your enquiry.
You should be aware that your use of our website(s) does not reveal your identity, unless you have chosen to register and log into our website.
Each time you visit our website, our web servers automatically save the name of your browser and operating system, your IP address, the website from which you accessed our website, the webpages you visit while with us and the date and time you spend on our website. Geistlich Australia’s servers save this information for security purposes. We may also evaluate anonymous or de-identified data sets for statistical purposes, for example to aggregate user activity, which may be used by Geistlich Australia to provide insight on the usage of its website.
Use of information
Geistlich Australia will use Personal Information for the primary purposes for which it is collected or for other related purposes as permitted by law including but not limited to the following purposes, where applicable:
- to manage your product order(s);
- if we are providing you (or an entity related to you) with credit, to assess your creditworthiness (or the creditworthiness of your related entity which is receiving the credit);
- to maintain a record of medical enquiries, product complaints and adverse events and to comply with our reporting obligations to relevant regulatory authorities like the Therapeutic Goods Administration. This information will also be used to monitor, assess and improve our products and services;
- to provide further information regarding our products or services (including advice) that you have requested;
- to provide you with material on our activities and products or that may be of interest to you, which you are entitled to opt out of receiving at any time;
- to administer trade events, retail events, membership programs, competitions, promotions, conferences, expert panels, educational seminars, disease awareness or management programs or other programs organised or sponsored by us, which you agree to be involved with;
- to notify you of matters that we are required by law to notify you of (e.g. product recalls);
- to monitor and prepare reports regarding the quality, safety and efficacy of our products;
- to review our compliance with relevant regulations and codes of conduct;
- to obtain feedback and customer satisfaction information to assist Geistlich Australia in improving its products and service offerings;
- for our internal management purposes, to manage our relationship with you and to manage the payment and recovery of amounts payable to us by you;
- to statistically analyse the distribution of our products; and
- to generate customer lists for the purposes of market research.
Depending on the purposes for which your personal information is collected, Geistlich Australia may disclose your personal information to:
- if we are providing you (or an entity related to you) with credit, CRBs, trade insurers and businesses assisting us with providing credit;
- if you have provided us with referees to assist with a credit application, a job application or the assessment of a potential contract between you and us, the referees you have provided;
- service providers that provide logistic, financial, legal, administrative or other services in connection with the operation of our business;
- our head office based in Switzerland
- regulatory authorities, within or outside of Australia; and
- other entities as permitted or required by law.
Notwithstanding the above, you acknowledge that by providing us with your personal information, you agree and consent to Geistlich Australia storing your Personal Information on storage or computer systems provided by third party suppliers. Geistlich Australia currently uses cloud-based solutions for its information systems, which includes Personal Information potentially being stored overseas. All reasonable steps will be taken to keep your Personal Information secure (whether in Australia or overseas). When we engage a data storage provider, we use contractual arrangements to ensure those providers take appropriate measures to protect your Personal Information and restrict the uses to which they can put that information. Geistlich Australia may decide to change its third party storage provider and transfer your Personal Information to the new provider at its discretion.
You acknowledge and agree that, Geistlich Australia may use or disclose your personal information:
- for other purposes for which you have provided your prior consent; or
- as required by or permitted under any law (including common law) or any direction of a Court or order of a Government authority or body.
Geistlich Australia will only use your information, which is not personal information (such as IP addresses), for security purposes, systems administration, to enforce compliance with Geistlich Australia’s trading terms and website usage terms to protect Geistlich Australia’s business, brands, products, services and website(s) and/or to enforce compliance with any applicable laws.
If you fail to make a payment to Geistlich Australia as and when due or commit a serious credit infringement, we may disclose details of such events to CRBs. A CRB may use such information in reports given to other credit providers to help assess your creditworthiness.
Geistlich Australia will use de-identified information within its business where possible. De-identified information may be used to comply with our reporting obligations under the Therapeutic Goods Act 1989 (Cth). It may also be used to satisfy Geistlich Australia’s corporate reporting obligations, in which case the de-identified information will be sent to our related entities in Switzerland.
Your personal information and credit information are stored in secured premises or in electronic databases requiring usernames and passwords for access only by authorised staff members. Our security precautions are regularly updated and improved in line with technical developments. Unfortunately, no data transmission over the internet or storage facility can be guaranteed to be 100% secure. Accordingly, Geistlich Australia cannot provide absolute assurance that the information you provide to us will be secure at all times and you agree that Geistlich Australia will not be held, and you must not hold Geistlich Australia, responsible for unauthorised access to personal information where it has taken reasonable steps to protect and secure that information.
Please note that Geistlich Australia will store your Personal Information on servers in Switzerland and other locations. If you provide Personal Information to us, you also consent to the transfer by us of your information to those servers for processing and storage. However, this does not change any of our commitments to safeguard your privacy to the standard required by the Privacy Act.
Access, Correction and Deletion rights
Geistlich Australia will endeavour to ensure that your personal information is accurate, up-to-date and complete. You are entitled to request access to and correction of your personal information held by Geistlich Australia if you believe it to be out of date or incorrect. Simply contact Geistlich Australia’s Privacy Officer as set out below (“Privacy Officer”).
Upon your reasonable request, Geistlich Australia will endeavour to provide you with access to or correct your personal information unless Geistlich Australia believes that denying access or correction is required:
- by or permitted under any law (including common law) or any direction of a Court or order of a Government authority or body; or
- for other legal reasons.
If Geistlich Australia refuses your request to access or correct your personal information, it will provide you with written reasons for its refusal.
If you wish to stop receiving any communications from us and have your personal information deleted, please contact Geistlich Australia’s Privacy Officer, and we will take all reasonable steps to delete it, unless we need to keep it for legal reasons.
In addition, if you have any concerns about how your personal information has been collected, used or disclosed, you can contact Geistlich Australia’s Privacy Officer and we will do our best to address your concerns to ensure that you are satisfied that there have been no breaches of privacy laws in relation to any personal information we hold about you.
Making a complaint
If you have any concerns about how your personal information has been collected, used or disclosed, and you wish to make a complaint about a possible breach of privacy laws, you can contact our Privacy Officer.
The Privacy Officer will investigate your concerns and take any necessary steps to resolve your complaint. We may need to contact you if we need further information to investigate your complaint and will advise you of the outcome of the investigation as soon as it is completed. We will endeavour to investigate and resolve your complaint within 30 days after receiving your complaint.
If you are not satisfied with the outcome of the investigation, you can contact us again to discuss your concerns, or you may complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Hyperlinks to other Websites
Third party operators of websites which may be accessed via hyperlinks from Geistlich Australia’s website(s) may gather and store personal information as soon as you access their websites. You acknowledge and agree that Geistlich Australia cannot accept any liability for those third party operators in the event that your Personal Information is collected, used, disclosed or shared by them. We encourage you to read their privacy policies separately.
All content of this Website is owned or controlled by Ed. Geistlich Söhne AG and its affiliates ("Geistlich") or their suppliers and is protected by copyright and intellectual property laws internationally. Geistlich grants you a limited and restricted license to access and download content only for your personal, non-commercial use. No modification or further reproduction of the content is permitted. The content may not otherwise be copied or used in any way without the prior express permission of Geistlich.
The information provided here is general in nature. If you have or suspect you have a problem related with the content provided on this web site, you should consult a professional contact person. Physicians should read the package inserts prior to use. Geistlich will use reasonable efforts to include up-to-date and accurate information on this Web site, but makes no representations, warranties, or assurances as to the availability, accuracy, currentness, or completeness of this Web site, its information or its contents. Geistlich shall not be liable for any damages or injury resulting from your access to, or inability to access, this Web site, or from your use of, or reliance on, this Web site or any information provided at this Web site.
This Website may provide links or references to other sites and may be accessed by links from third party Websites over which Geistlich has no control. Geistlich has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content or that access. Any links to other sites are provided as merely a convenience to the users of this Web site. Geistlich reserves the right to delete, modify or supplement the content, links or references of this site at any time, for any reason, without notification.
Products referred to on this Web site may not be licensed for sale in all jurisdictions. Any offer of any product made on this Web site is void where prohibited. Please contact your local Geistlich representative for a full and current listing of products available in your particular market.
THIS WEBSITE AND ITS CONTENTS AND INFORMATION ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW AND EXCEPT AS SPECIFICALLY SET FORTH HEREIN, GEISTLICH DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND WITH RESPECT TO THE WEB SITE, ITS CONTENT, OR PRODUCTS OR SERVICES THAT GEISTLICH OR ANY OTHER THIRD PARTY PROVIDES OR SELLS. GEISTLICH EXPRESSLY DISCLAIMS ALL IMPLIED AND EXPRESS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT WITH RESPECT TO THE SAME. GEISTLICH WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEB SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. WITHOUT LIMITING THE FOREGOING, NO WARRANTY IS GIVEN THAT THE WEB SITE OR ANY INFORMATION GEISTLICH PROVIDES TO YOU WILL BE UNINTERRUPTED, FREE OF VIRUSES, OR ERROR FREE.
Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. Portrayals of persons shown on this site are for purposes of illustration only. These individuals are not actual users of, or patients who have received treatment with, Geistlich products, unless otherwise specifically stated. All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Geistlich, its affiliates, related companies or its licensors or joint venture partners, unless otherwise noted.